Thursday, September 24, 2026

USPS Lost and Found Returned Less Than 1% of Packages to Customers Inbox USPS Office of Inspector General Unsubscribe 10:35 AM (42 minutes ago) to me GovDel Header USPS Lost and Found Returned Less Than 1% of Packages to Customers MRC When packages go missing, customers turn to the Postal Service’s lost and found, known as the Mail Recovery Center (MRC). It saw a surge of packages that could not be delivered or returned to sender, with quarterly volume more than doubling in two years. While the MRC’s mission is to return items to customers, we found it returned less than 1 percent of the packages it received because most packages are ineligible for return. At the same time, the MRC reported a 39 percent return rate to its leadership, which did not know that the vast majority of packages at the MRC are auctioned, donated, recycled, or discarded. Read the details in our report.

USPS Lost and Found Returned Less Than 1% of Packages to Customers Inbox USPS Office of Inspector General Unsubscribe 10:35 AM (42 minutes ago) to me GovDel Header USPS Lost and Found Returned Less Than 1% of Packages to Customers MRC When packages go missing, customers turn to the Postal Service’s lost and found, known as the Mail Recovery Center (MRC). It saw a surge of packages that could not be delivered or returned to sender, with quarterly volume more than doubling in two years. While the MRC’s mission is to return items to customers, we found it returned less than 1 percent of the packages it received because most packages are ineligible for return. At the same time, the MRC reported a 39 percent return rate to its leadership, which did not know that the vast majority of packages at the MRC are auctioned, donated, recycled, or discarded. Read the details in our report.

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